This Policy applies only to the actions of BEAR and Users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
How we collect your data
We may collect, process and retain personal information from you and any devices you may use;
When you navigate to a BEAR web view or mobile view
When you make a transaction with us through our online store
When you provide it to us whilst using our services
We may also collect personal information from you if you physically enter one of our stores.
The personal information we collect includes the personal information;
That you give us when you make a transaction with us in store
That you provide when interacting with our customer services team including details we require to contact you and verify your identity
Device identifiers such as IP addresses, cookie IDs, IDFAs and other device identifiers
Geo location information, IoT technologies and connection information such as statistics on your page views, traffic to and from the sites, ad data and referral URL
Use of WiFi in store
Booking a table online
If you give us personal data about someone else, you must do so only with their explicit and prior consent.
How we use your data
We may use your information;
When we process orders you make
When we provide you with customer service
When we customise, measure and improve our services
When we provide you with editorial content
In order to detect, prevent, mitigate and investigate fraudulent or illegal activities
In order to provide other services requested by you as described when we collect the information
Where there is a legitimate business interest or a reasonable expectation to do so, we shall use and retain your personal information to contact you via email, social media or postal mail in order to inform you of account activity, delivery fulfilment and marketing activity.
We retain your personal information as long as it is necessary or relevant. After it is no longer relevant for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.
When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.
How we store your data
When signing up for mailing lists or press releases, we will store your data using a secure, third party CRM (Customer Relationship Management) System through which we may also communicate with you. The only parties that have access to this are the Marketing Department at BEAR, and the owners of the software. This software is compliant with all GDPR and legal requirements and we will only use it in that manner.
Where customers contact BEAR directly via email or contact form, your data will be deleted from responder’s mailbox but may remain in the archive of their mail system, dependent on the settings of the mail system they use. This data will not be used for anything other than for direct contact with you regarding the immediate conversation you choose to raise with BEAR.
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, in line with our internal retention policy.
Contact via our website
The website of BEAR Coffee Company Ltd. contains information that enables electronic contact to our business and direct communication with us, which also includes an e-mail address. If a data subject contacts BEAR by e-mail or via our contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.
Disclosing your information
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may use service providers to help us run these sites (or services available on the sites).
Where possible, before the website places any Cookies on your computer, you will be presented with notice of Cookies via a pop-up. By allowing the placing of Cookies you are enabling BEAR to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies, however this may cause certain features of the website not to function fully or as intended.
UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings.
This website uses analytics services provided by Google and Squarespace. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how customers use our website. This, in turn, enables us to improve our online service to you and the products and / or services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
These include your rights to;
Access and obtain a copy of your data on request
Require the business to change incorrect or incomplete data
Require the business to delete or stop processing your data
Object to the use of your data where the business' legitimate interests are the grounds for use
You can submit requests for this at firstname.lastname@example.org or at BEAR Head Office, 7 Iron Gate, Derby, DE1 3FJ, United Kingdom.
If you do not wish to receive editorial communications from us, you can unsubscribe with the link in any email you have received.
Disclosure and Security
We may disclose your personal information to authorised third party service providers who help us to provide our services, these include but are not limited to;
When we require a payment provider to facilitate a purchase
When we require a fulfilment provider to facilitate order management and delivery
When we require an email provider to facilitate our editorial content
We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in specific accordance with our instructions.
Where legally compelling grounds exist, we may also disclose your personal information to the government and to law enforcement, and otherwise in the defence of legal claims.
BEAR may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the business. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Protecting your financial information
We do not take or hold your credit or debit card details.
When you place an order or pay a deposit online with your credit or debit card, it is done using a secure connection to our payment provider. If you provide credit or debit card information to any of our stores over the phone, it will be keyed directly in to their card machine in order to complete the transaction - it will never be written down or stored elsewhere.
We strongly recommend that you do not email us with any credit card information, because most email is sent un-encrypted and so is not secure. All our customer data held online is encrypted and held in a secure environment.
If for whatever reason you feel that BEAR has not adhered to the principles as stated above, please contact us.
Changes to this Policy
BEAR reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.