BEAR Coffee Company Limited Gift Cards Terms & Conditions

These terms and conditions apply to BEAR Gift Cards purchased via our Gift Card Providers Square or Shopify, in any of our BEAR stores or on ('BEAR Gift Card' or 'BEAR e-Gift Card', jointly 'BEAR Gift Cards'). By purchasing or using BEAR Gift Cards, you accept these Terms and Conditions. BEAR reserves the right to interpret, modify, or terminate the Terms and Conditions without notice. The most recent Terms and Conditions will always be posted at

BEAR Gift Cards may be redeemed in BEAR stores and online at You can use the BEAR Gift Card to pay for the full value or part of the value of your selected item(s). If your purchase is not completely covered by your BEAR Gift Card, you can use an additional payment method to complete the purchase. You can always check your current balance in a BEAR store, online at or by contacting us on

If you order your BEAR Gift Card(s) online, your order and payment will be processed via Shopify. Physical cards will be distributed by BEAR, and e-gift cards will be distributed by Loopz App on Shopify. Shopify accepts credit / debit cards as payment for BEAR Gift Cards, and will show up on your bank statement as “BEAR”.

We aim to dispatch BEAR Physical Gift Cards within 3-5 working days from date of order. BEAR will not be liable for any failure or delay in delivery. If you purchase a BEAR e-Gift Card it will be sent to the chosen recipient's email address immediately after the purchase is complete.

You are obligated to provide a correct address for delivery of any physical BEAR Gift Cards. If you order a BEAR e-Gift Card you are obligated to provide a correct email address for delivery. If the address you have provided cannot be confirmed, BEAR reserves the right to withhold the delivery of the BEAR Gift Cards.

Each online purchase of BEAR Gift Cards is limited to a maximum value of £1,000. The online minimum value for BEAR Gift Cards is £5. Please note that BEAR stores may apply different values than online. You can increase the balance of your physical BEAR Gift Card by purchase of additional credit in-store or online at

If for any reason you need to cancel your order or you require a refund for the gift card you have purchased, we will be able to do this up to 28 days after your order was placed, as long as the gift card balance is still full.

When returning items paid for using a BEAR Gift Card, we will refund the appropriate amount back on to your original BEAR Gift Card. If payment was split across multiple methods (i.e. credit card and Gift Card), we will refund the appropriate amount back via each respective method.

BEAR cannot be held liable for BEAR Gift Cards once activated, which subsequently are lost, stolen, inactivated or damaged. Treat your BEAR Gift Cards as cash.

BEAR Coffee Company Limited (t/a BEAR) is acting as the party responsible for all personal data that you provide BEAR with. BEAR therefore has a Privacy Policy outlining how your personal data will be processed and protected.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

BEAR Head Office
7 Iron Gate
United Kingdom

ICO Reference Number: A8918050